Employee Sentiment Analyzer

In this article you will learn how to set up sentiment tracking

The Employee Sentiment Analyzer captures real-time feedback from employees immediately after they clock out. By allowing employees to rate their shifts and share how they feel, managers gain valuable insights to identify issues early, track sentiment over time, and improve the overall work experience.

Contents

Configuring the employee sentiment analyzer

Clock-out experience

Sentiment widget

Sentiment report

Configuring the employee sentiment analyzer

The employee sentiment analyzer is disabled by default. If you wish to use the feature, you can enable it by navigating to Settings > Time tracking > General > Employee Insights. 

Clock-out Experience (Mobile)

After you have enabled the employee sentiment analyzer, employees will see the sentiment rating screen. Employees are asked how they have experienced their shift by selecting one of three sentiments accompanied by keywords to help describe the experience.

• Sentiment Selection:
  Employees choose from three predefined sentiments:

  • Happy

  • Neutral

  • Unhappy

• Keyword Chips (multi-select):
  Each sentiment category includes context keywords to help describe the experience:

  Happy: Creativity, Efficiency, Flow, Satisfaction, Teamwork

  Neutral: Balanced, Consistency, Ordinary, Predictable, Routine

  Unhappy: Equipment failure, Communication, Schedule changes, Understaffed, Workload

• Free-text Field (Optional):
  Employees can provide additional comments to explain or elaborate on their sentiment.

Sentiment widget

The sentiment widget is available on the Insights page, giving managers a real-time overview of team sentiment. Users must have View Insights or Edit Insights permission.

• Overall Sentiment Summary:

  • Happy → Overall Positive

  • Neutral → Neutral Sentiment

  • Unhappy → Happiness Down

• Respondent Count: Total number of employees who submitted feedback

• Sentiment Distribution: % breakdown of Happy, Neutral, and Unhappy responses

• Top 3 Keywords: The most selected keywords across submissions

Sentiment Report

If you wish to report on the employee sentiment, you can find a dedicated report for it in the Reports > Insights. In the report you will find the following columns:

• Date

• Department

• Team

• Sentiment Score: The sentiment score is shown in number values 0, 50 or 100 representing unhappy, neutral and happy respectively

• Keywords: Selected tags

• Comment: Optional employee-provided feedback