Manage your Login details
You can easily manage your Log in information in Shiftbase. You do this by clicking on your icon in the top right of the white bar, and then on My Login.
Change profile picture
On the left side of your screen, you can see your credentials as profile picture. Click on your credentials to change your picture. You can drag a file of up to 5 MB into the blue area, or select it by clicking on the blue area.
Enter the new e-mail address, in the text box provided. Repeat below to make sure you have entered the correct address. Enter your password and click the blue Change email button to save the change.
⚠️ Note: Your set email address is also your username. So if you change this, the Login details will also change immediately. All notifications from Shiftbase will now also be sent to the new address.
Enter the new password, in the text box provided. Repeat below to make sure you have entered the correct new password. Fill in your current password again on the right side and click the blue Change Password button to save the change.
⚠️ Note: Your password must be at least 10 characters long, contain at least one number and one special character, and consist of a combination of upper and lower case letters.
Multi-factor authentication (MFA) is a safe way to log in, as this provides an extra layer of security.
When you have the MFA set up you have to provide a verification code in addition to your password when logging in.
💡Tip: When you log in for the first time through the web browser, you will be asked to set up MFA.
If you choose to proceed with the installation, make sure to complete it fully.
To set up MFA click on the blue button Set up on the right.
Follow the three steps shown on your screen and click Submit.
The verification code, also called token, can be obtained via an external app, such as (but not limited to) Google Authenticator. With this app you can scan the QR code as shown in the image below. The authenticator then creates a token. This token will refresh every few seconds.
When this is set up you have to enter this verification code every time you log into Shiftbase. This verification code can be found in the authenticator app you used to create it.
💡 Tip: It is possible to make the use of MFA mandatory for employees. You can do this from the settings.
⚠️ Note: If you close Shiftbase while setting up the MFA (after scanning the QR code before saving the settings), you will need to set up the MFA again next time. Even if you have already obtained a token by scanning the QR code. When the screen below is displayed you will need to set up the MFA again. Do not forget to remove the old token to avoid confusion when logging in.
💡Tip: The password in Step 3 (Verify code), is your Shiftbase password.
Multi-factor authentication backup
We strongly recommend that you keep the backup code and set up a backup email when using MFA. You can use this if you unexpectedly don't have access to your authenticator anymore.
💡Tip: In My Login, your back-up code can be requested, confirm with your Shiftbase password, or the a new back-up email can be made.
In case of loss, theft or a broken phone, it is possible to use this code to disable multi-factor authentication.
A backup e-mail address can be used to receive a Login link to regain access to the account. This email address must be a different email than the one you use to log in.
⚠️ Note: Do you no longer have access to your account and you have not set a backup code and/or email? Then your supervisor can manually disable the MFA for your account.
In the overview of active sessions you can see where and on which devices you are currently logged in with your Shiftbase account. By clicking on the red button Log out on all devices you can logout all these active sessions.