For employees

If you find out when logging in that you no longer have access to your personal MFA code, that is of course very inconvenient! In this case you can also log in by using the backup procedure.

To start this backup procedure click on the link Use backup code/email from within the MFA page when logging in. Do you not have a backup code or email, or have you lost it? Then contact your supervisor.

For administrators

If an employee does not have access to the backup code and has not set up a backup email either, then as an administrator you can (temporarily) disable the MFA for this employee.

Once you have done this, go to the Employees tab in the blue bar. Here you click on the employee whose MFA should be turned off. In the Overview you will also see in the gray bar under Personal Data the red button with the text Disable MFA, click on it.

⚠️ Note: This can only be done if the MFA is not forced for all employees. To disable this go to Settings and click on General. Here you can (temporarily) disable and enable forcing MFA for all users.


As an administrator, do you no longer have access to the MFA code of the account? Then contact us by phone or reach us by mail or chat.

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